Responding to the recall of new SPOT 2 Satellite GPS Messengers, we sent in our SPOT 2 a couple weeks ago and today received the following email from SPOT:
Dear valued SPOT customer,
Spot LLC appreciates your cooperation in the SPOT Satellite GPS Messenger (SPOT 2) Product Return Program. We know you are eager to receive your SPOT 2 replacement unit and Spot LLC is dedicated in providing you with the highest quality product as soon as possible.
We are happy to inform you that the testing for replacement SPOT 2 units is nearing completion. We anticipate having more good news with specific timing soon. In efforts to keep you informed on the status of your claim and the SPOT 2 product availability, we will provide you with email updates on a weekly basis. You can also review regular updates at www.findmespot.com/exchange.
The Product Replacement Program has been expanded. Please check the ESN number on your SPOT 2 unit (located in the battery compartment) or in your SPOT account. If you have a SPOT 2 unit with an ESN number equal to or below 0-8053925 and have not submitted your SPOT 2 replacement claim, please visit www.findmespot.com/exchange and complete the simple Product Replacement form. All claims must be submitted by March 31 to be eligible for a replacement unit. If you have already submitted your claim, thank you.
Please call toll-free 1 (866) 727-7733 or Email: SPOTexchange@findmespot.com
Thank you for being a SPOT customer. We appreciate your patience and understanding.
The SPOT Team